Refund policy

Return & Refund Policy

At bestbuytoday.in, customer satisfaction is important to us. Please read our return and refund policy carefully before making a purchase.

1. Return / Replacement Policy

We offer a 1-day return/replacement policy, which means you have 24 hours from the date of delivery to request a return or replacement.

Return or replacement requests are accepted only in the following cases:

  • Wrong item received

  • Damaged item received

  • Defective product received

Important: An opening/unboxing video is mandatory for all return or replacement claims.

Without an opening video, no claim will be accepted.

2. Non-Returnable Cases

Returns or replacements will not be accepted for:

  • Size issues

  • Personal preferences (dislike of design, color, or quality expectation)

  • Used or damaged products

  • Products without original packaging

  • Health-related products

3. Eligibility for Return

To qualify for return/replacement, the product must be:

  • Unused and unworn

  • In original condition

  • Packed with original box and accessories

  • Reported within 24 hours of delivery

Our team will inspect all submitted proof and decide whether return/replacement is approved.
Company decision will be final.

4. Refund Policy

Refunds are issued only in special cases such as:

  • Order delayed for multiple weeks

  • Customer repeatedly receives wrong or damaged items

  • Approved order cancellation

Refunds are processed through:

  • UPI

  • Bank Transfer / Net Banking

Refund processing may take 7–15 business days after approval.

5. Prepaid Orders

For prepaid orders:

  • If delivery fails due to customer unavailability or incorrect address, refund will be processed after deducting shipping charges.

  • Shipping charges are non-refundable.

6. Return Process

To request a return or replacement:

  1. Contact customer support

  2. Share:

    • Order Number

    • Registered Mobile Number

    • Product Photos

    • Invoice Photo

    • Opening Video

  3. Our team will review the request

  4. If approved, pickup or return instructions will be provided

7. Return Shipping

If reverse pickup is unavailable in your area, you may need to ship the product back manually.

Refund or replacement will be processed only after:

  • Product is received by us

  • Product passes inspection

8. Damaged Package

Please inspect your package immediately upon delivery.

If package appears damaged or tampered:

  • Record opening video

  • Take clear photos

  • Contact support within 24 hours

9. Contact Us

For return or refund-related assistance:

Email: helpcenter48h@gmail.com
Website: bestbuytoday.in